Terms of sale

Version of 5 November 2026. In case of discrepancy, the French version prevails.

1. Scope

These terms apply to every purchase and every chargeable operation of the DudyWeb.com service, published by Bruno Gavand E.I. (sole proprietor, trading as BG CONSEILS, SIREN 511 666 869), by professional and consumer clients. They complement the terms of use.

2. Prices and dudies

Operations are paid in dudies, a prepaid credit of the client account: 1 dudy = €0.01. The applicable rates are those of the pricing page on the day of the operation. Prices include all taxes; VAT not applicable, article 293 B of the French tax code (« TVA non applicable, art. 293 B du CGI »).

3. Dudy packs

Dudies are bought in packs, at the prices shown. Payment is made online by bank card (or Apple Pay, Google Pay), on a secure page of our payment provider Stripe; card details are never passed on to Bruno Gavand E.I. The dudies are credited to the account as soon as the payment is confirmed, and an email confirms it. Purchased dudies do not expire as long as the account is open. When the account is closed, the balance of unused purchased dudies is refunded on request, by the means of payment used. A welcome gift of 1000 dudies is offered to each new account, once, when its creator's email address is confirmed. Dudies offered by Bruno Gavand E.I. (welcome gift, free or goodwill packs) are not refundable.

4. Project subscription

Each active project is billed a monthly subscription, charged to the credit on its anniversary date; any month started is due and not refundable. Reminders are emailed 7 days, 3 days and the day before the renewal. If the credit is not enough on the renewal date, the project is suspended (assistant and preview closed, nothing deleted) until it is reactivated. A project can be put on standby free of charge: reduced subscription, reactivation for a flat fee, anniversary date unchanged. Opening a project is billed a flat fee, refunded if the project cannot be opened.

5. Operations

A question to the assistant costs a fixed amount; a change or a search in the site cost a fixed amount plus the resources used (artificial intelligence, voice), recorded and displayed in the client area. A page copied from an existing site (cloning) is billed at the flat rate shown on the Pricing page: the total price is announced before starting and guaranteed for that cloning; only the pages actually copied are billed. A request that the assistant considers not feasible is billed for the resources used to study it; technical failures are never billed. Undo, emptying the site, rules, settings, W3C test, health check and dead link search are free. The installable app option (PWA) is billed once per project, when it is first enabled, at the price shown on the Pricing page; disabling and enabling it again, and regenerating its files at each publication, are free. An action is refused, without anything being done, when the credit does not cover its minimum cost.

6. Caps

The owners and administrators of the account can set usage caps (per day, week or month, for the account or a project), with an email alert or blocking of new requests. They are informed by email when a cap is reached.

7. Invoices

The history of credits and charges is available at any time in the client area and can be exported. An invoice for each pack purchase is sent on request at contact@dudyweb.com; it bears the mention “TVA non applicable, art. 293 B du CGI” (VAT not applicable).

8. Right of withdrawal (consumers)

A consumer client has 14 days from the purchase of a pack to withdraw, without giving a reason, by writing to contact@dudyweb.com. If they have already used part of the dudies at their express request during this period, only the unused dudies are refunded. The refund is made within 14 days, by the means of payment used.

9. Mediation and disputes

In case of a dispute, the client first contacts contact@dudyweb.com. A consumer may then use the consumer mediator free of charge: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France, www.cm2c.net. It can be contacted online (declare a dispute), by email at declarer-un-litige@cm2c.net or by post at that address, after a written complaint that has not received a satisfactory answer. French law applies.